Support Hub

Jaxx2v Wallet Support Center

Welcome to the official support hub for Jaxx2v Wallet. This page provides technical assistance, step-by-step guides, and quick resolutions for any issues you might encounter while using our multi-chain, non-custodial wallet.

Supported Networks

Ton SVG Icon TON
ETH
BTC
SOL

General Information

Jaxx2v Wallet is a non-custodial wallet: you—and only you—control your private keys and funds. Our team cannot access your account data, wallets, seed phrase, or assets under any circumstances.

Your 12-word recovery phrase (seed phrase) is the sole method of restoring access if you lose or reinstall the app. Store it securely and offline.

Tip: keep a paper backup in two locations; avoid cloud notes.

Common Issues & Technical Solutions

Lost Access to Your Wallet

If you have your recovery phrase:

  1. Install the Jaxx2v app on a new device.
  2. Select Restore Wallet.
  3. Enter all 12 words in the correct order, separated by single spaces.
  4. Allow the wallet to finish full blockchain synchronization.

Without the recovery phrase, funds cannot be recovered; Jaxx2v stores no user data on centralized servers.

Transaction Missing or Unconfirmed

  • All transactions are broadcast directly to their respective blockchains.
  • Check the transaction status on an appropriate block explorer (e.g., Etherscan, Blockchain.com).
  • If the transaction is stuck in “pending,” network fees (gas) may have been set too low.
  • If the app will not sync, try clearing the cache or reinstalling.

Incorrect Balance Displayed

Possible causes include incomplete synchronization or temporary node issues.

Fixes:

  • Verify the balance on a block explorer using your public address.
  • Restart the app or your device.
  • Ensure you're running the latest Jaxx2v version.

Technical Guides & Documentation

  • Full Backup & Restore Guide
  • Managing Network/Gas Fees
  • Importing & Exporting Private Keys
  • Connecting Jaxx2v to DeFi dApps and Bridges
  • Desktop vs. Mobile Best-Practice Setup

Technical Support Channels

Method Details
Contact Form (Insert link)
Support Email support@jaxx2v.io
Estimated Response Time 24–48 business hours
Community Channels Telegram · Discord · Twitter (links)

Security Warnings

NEVER share your recovery phrase with anyone, including support staff.

NEVER enter your phrase on unofficial or unknown websites.

Jaxx2v does not offer phone support or unsolicited direct messages. Any request for your seed phrase is fraudulent.

Additional Security Notes

  • Jaxx2v encrypts private keys locally with AES-256.
  • The wallet is serverless; all operations occur on-device.
  • Blockchain interactions are performed through external nodes with no data logging.

Frequently Asked Questions — Jaxx2v Wallet

Answers to the most common questions from our users.

Jaxx2v is a non-custodial multi-currency wallet supporting major coins (BTC, ETH, LTC, BCH, DASH, ZEC, DOGE) and many ERC-20 tokens. You control your keys and can manage assets across platforms.

Create a 12-word BIP39 phrase and store it offline. Keys are generated and kept locally (encrypted). Restore the wallet on any device using the same phrase.

For everyday and mid-term use — yes. For very large holdings consider hardware or cold storage best practices.

Yes, via integrated third-party aggregators. Rates and fees are shown before you confirm.

Mobile (iOS/Android), desktop (Windows, macOS, Linux) and browser extension. Restore the same wallet across devices with your seed phrase.